SHIPPING INFORMATION

SHIPPING TIMES:
    A detailed order confirmation email is sent for every order.  This SECOND email contains a copy of the invoice showing any corrections in shipping/handling charges, discounts, etc. as well as an estimated ship-date.
    Once your order ships, you should receive a separate shipment tracking email complete with a tracking number.

SHIPMENT TRANSIT TIMES VARY WITH THE DELIVERY LOCATION AND TYPE OF SERVICE.  MOST ORDERS SHIP VIA FED-EX "GROUND", US "PRIORITY MAIL", AND VARIOUS LTL "FREIGHT" CARRIERS.  Email for a specific estimate.

    Every effort is taken to reduce shipping / handling charges as much as possible for orders from ArtRight.com.  However, many frames are expensive to ship because of their large size.  For such "dimensional weight" shipments, a package weighing 20 lbs. might in fact cost the same as one weighing 100 lbs. or more due to it's size.  This is often the case with shipments from ArtRight.com, because many of the frames offered here are large in size.  Keep in mind that a 16x20 frame that is 5" wide will require a box approximately 40" x 36" because the frame's outer dimensions are about 26x30, and there must be additional space around the frame in its box to ensure its safe delivery.  In addition, extensive packing is often required to ensure the safe delivery of your frame(s).  Charges for this are also figured into the total shipping/handling charge.  Too see for yourself that you're not being overcharged for shipping / handling, get a quote at www.FedEx.com, www.UPS.com, or www.USPS.com, being sure to specify the package's estimated dimensions.  Feel free to contact sales@ArtRight.com with any concerns about shipping / handling charges.  In some cases, customers are not charged the full shipping / handling amount quoted by the online ordering system (see below).  For a precise quote before you order, email sales@ArtRight.com.  To reduce the shipping/handling costs for your order, large custom frames may be ordered unassembled.  Click here for more information.  Ready-Made frames are often the most expensive to ship.  This is because each one is built to a standard size and they are not available unassembled.  Contact ArtRight.com with questions or concerns about your shipping / handling charges.

    Many frames that are too large to ship via Fed Ex "ground" must ship via an LTL ("less than truckload") trucking company.  These companies typically charge AN ADDITIONAL "RESIDENTIAL DELIVERY FEE" of $35-65 to make a delivery to a residence.  THIS FEE IS NOT INCLUDED IN THE SHIPPING/HANDLING CHARGES QUOTED BY ARTRIGHT.COM'S ONLINE SHOPPING CART.  To avoid incurring this fee, please be sure to give a "business" address for delivery.  For this purpose a  "business" is defined as a conventional storefront that is open to the public during regular business hours throughout the week.  A shipping dock is not required.  If you do not have a "business" address available, often a "ship center" is available locally that will accept your package(s) for a nominal fee.  For help with avoiding a residential delivery fee or otherwise reducing shipping / handling fees as much as possible, email sales@ArtRight.com.  Because "freight" charges vary widely and are influenced by many factors, exact quotes are given on a case-by-case basis.

    Most orders ship from Canton, OH 44720.  A signature may be required to receive some shipments.  Shipping/handling charges are calculated by the shopping cart system before you authorize payment.  If the actual shipping/handling charges differ from those displayed by the shopping cart system, you will be notified in your "order confirmation" email.  Often the actual charges are less than those authorized by customers during checkout.  If they are more, the final order amount will not be billed to your account without your approval.  

    ArtRight.com ships only to the United States of America and Canada.   If you wish to avoid shipping/handling charges by picking up your order in Canton, OH, specify so in the "comments" field when providing your shipping information.  Pickup instructions will be provided via email.  For many orders free local delivery is available to the Akron/Canton, area of Ohio.  Questions or problems?  Email sales@ArtRight.com.  See the Help / Information page for more information regarding the policies, terms and conditions of ArtRight.com.