HELP!!
PLEASE CHECK THIS LIST OF ANSWERS TO THESE ANTICIPATED QUESTIONS ABOUT ARTRIGHT.COM BEFORE CONTACTING CUSTOMER SERVICE.

ABOUT ARTRIGHT.COM / CONTACT INFORMATION

SHIPPING INFORMATION

PRIVACY POLICY

    HOW DOES ARTRIGHT.COM OFFER SUCH GREAT PRODUCTS AT SUCH GREAT PRICES?  It's not too good to be true, ArtRight.com simply does things differently than most picture frame retailers.  The company is owned and operated by a discerning artist who works hard to cut costs without compromising quality and value.  ArtRight.com is always scouring the country for manufacturers and distributors who offer superior products at competitive prices.  In addition, ArtRight.com eliminates unnecessary business overhead expenses wherever possible in order to offer "Extraordinary Picture Frames and Supplies at Extraordinary Prices".  It's your ArtRight!  BACK TO TOP

    How do I contact customer service?  In order to help keep costs down, please use email to contact customer service whenever possible.  Your concerns are important and will be addressed in a timely manner.  Email is checked throughout each business day.
        Alternatively, to speak with a representative you may call toll-free 1-(800)-201-1372 or (234) 542-0872
        If there is no answer, leave a voicemail message and your call will be returned as soon as possible. 

customerservice@ArtRight.com    

    How do I cancel an order?  Orders are processed one-at-a-time by a real human during each business day.  CREDIT CARD ACCOUNTS ARE NOT CHARGED AUTOMATICALLY.  Also, no credit card accounts are charged until a minimum of 2 hours after the purchase was made via the website.  This assures you an opportunity to change or cancel your order before your credit card is charged.  Email is checked before orders are processed.  Obvious duplicate orders are corrected.  Email confirmations are sent for all orders well before shipment.  If you need to change or cancel an order made via the shopping cart system, simply email customerservice@ArtRight.com or sales@ArtRight.com.  Your changes will be made, and you will receive an email confirmation of such changes.  If you do not receive email confirmation of your order within one business day of placing it, please email sales@ArtRight.com.   BACK TO TOP

    How can I make a return?

RETURNS POLICY:  

    ArtRight.com is confident of your satisfaction with every purchase made via this website, and that all items are as described.  In the event that you wish to make a return, contact customerservice@ArtRight.com within 30 days of receipt of your order for a Return Authorization Number (RAN).  RANs are available only at the discretion of ArtRight.com.  No returns will be accepted without a RAN.  Assuming that the reason for your desire to make a return is no fault of ArtRight.com (i.e., wrong item shipped), a 25% restocking fee may be charged.  Credit will be given after receipt of return shipment and inspection of the item(s) verifies original, resellable condition thereof.  All shipping costs are the responsibility of the customer unless the wrong item was shipped due to ArtRight.com's mistake.
    No returns or exchanges are accepted on custom frame orders.  Please ensure accordingly that you order the correct frame for your application.  Samples of most custom frame mouldings can now be ordered for a nominal fee + shipping/handling charges.  Email sales@ArtRight.com for more information.
If you have any questions or uncertainties, PLEASE ASK BEFORE YOU ORDER.  BACK TO TOP

    HOW CAN I CHANGE AN ORDER ALREADY PLACED?

CHANGE-ORDER POLICY:  

    Any order placed with ArtRight.com may be changed or cancelled within 2 hours of being placed.  Change-Orders after this period can also only be made at the discretion of ArtRight.com.  In the event that a change order is requested later than 2 hours after an order is placed but before shipment is made, a 25% OR GREATER change order fee may also be assessed. Once shipment is made from an ArtRight.com facility, no change orders can be accepted; see RETURNS POLICY above.  Efforts will be made by ArtRight.com to avoid charging these fees if possible, but due to the special-order nature of many products offered, the assessment of return and/or change-order fees is sometimes unavoidable.  BACK TO TOP

DO "reADY-MADE" FRAMES COME WITH GLASS, ETC.?  The term "Ready-Made" refers to frames that are mass-produced in standard sizes.  They do not come complete with glazing, backing, easel-backs, framing spacers, mat boards, etc. (as do "photo frames").  However, all of these components are available at competitive prices.  If interested, ask your salesperson for more information.  

    My shipment arrived damaged.  What do I do?  Every shipment leaving an ArtRight.com facility is hand inspected and packed.  If a shipment arrives damaged, it is the carrier's responsibility to pay for its replacement.  All shipments are insured for their full retail value.  To facilitate your shipment damage claim, CONTACT ARTRIGHT.COM ASAP.   BACK TO TOP

    can I receive a printed catalog?  At this time, ArtRight.com does not offer a printed catalog.  This is one way in which the company keeps overhead low and is able to pass greater savings on to you, the customer.  You are welcome to print any page of this website in order to show the products featured here to others or for your own reference, provided the printed material is not used to compete with ArtRight.com in any way.  If you require an electronic image file of a product offered by ArtRight.com, please email customerservice@ArtRight.com with your request.  See copyright information.  BACK TO TOP

    THE COLOR OF MY NEW FRAME ISN'T LIKE I EXPECTED.  CAN I RETURN IT?

DISCLAIMER:

    ArtRight.com goes to great lengths to avoid any misrepresentations of its products and services.  However, ArtRight.com is not responsible for any typographical errors that may be present on the website.  If you suspect that a typographical error is present anywhere on this website , please contact customerservice@artright.com.  In the event that a typographical error is present and effects your order, you will be contacted for further instructions before any charges are made to your account.

    Similarly, despite great efforts to the contrary, due to the limitations of photography and variations in personal computer monitors and their settings, the actual colors of all products pictured on this website may vary from those displayed on your PC's monitor.  ArtRight.com is not responsible for any such resulting misrepresentations.  Please email sales@ArtRight.com before ordering if you have any questions whatsoever about a product.  The only silly question is the one not asked!  If you wish to return a frame because you don't like it's color, a restocking fee may apply.  See RETURNS POLICY above.  No returns are accepted on custom frames, see RETURNS POLICY.  If you receive a frame that isn't as expected but don't wish to return it, please contact ArtRight.com regardless, so that the issue can be noted and corrected if possible for future customers.

NOTE:  Samples of most custom frame mouldings are now available for a nominal fee + shipping/handling charges.  If there's any doubt and time allows, why not order a sample first?  The cost of custom frame moulding samples is often refundable toward your purchase of a custom frame.  Email sales@ArtRight.com for more information.  BACK TO TOP

    CAN I USE PICTURES FROM ARTRIGHT.COM ON MY WEBSITE?  All content of this website is the result of countless hours of work and is copyrighted accordingly.  No content of this website may be reproduced electronically or otherwise (e.g. as part of another website) without the express written permission of ArtRight.com.  If you require an electronic image file of a product offered by ArtRight.com, please email customerservice@ArtRight.com with your request.  Copyright infringements will be prosecuted to the full extent of applicable law.  BACK TO TOP

    WHY ARE MY SHIPPING/HANDLING CHARGES SO MUCH?  Many of the frames offered by ArtRight.com are costly to ship due to their size, and the resulting large size of their packaging.  To ensure safe delivery, this cannot be avoided.  See the Shipping Information page for more information.  This being said, the shopping cart is not always accurate so feel free to contact us for an exact quotation.  BACK TO TOP

    CAN MY ORDER SHIP TO CANADA?  More often than not, the costs of shipping and clearing customs for shipments to Canada is prohibitive.  For detailed information regarding orders placed from Canada, please contact a sales representative.